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use cases support-response-audit

Support ✦ 84outlineNot a production recipe

Support reply policy audit

Who: Support quality / trust & safety. Steps: (1) State = draft reply + policy bullets. (2) Noul/Choice for breaches (over-promise, PII ask, wrong policy). (3) Block / rewrite path / escalate on confidence. Expected effect: catch policy misses before send.

Source: TypeSafe · llm_guardrails cookbook ↗ Docs / source ↗
1

Treat this as an outline — adapt state and questions to your data.

2

Implement in code — call System One / Jev; compose answers yourself.

3

Gate on confidence — act, confirm, or escalate before side effects.

Outline sketch

Prompt 
Audience: support QA / trust.
Steps:
1) State: draft reply + policy bullets.
2) Parallel Noul/Choice: over_promise, asks_pii, wrong_policy, tone_breach.
3) Code: block send, force rewrite, or escalate.
Expected effect: fewer policy misses in outbound replies.

Needs access to: typesafe-sdkhelpdesk

Who it's for

Support quality / trust & safety

Steps / how it's set up

Sources: llm_guardrails cookbook · awesome-jev-usecases · Guardrails.

Run policy Nouls on the draft reply before send. Fail closed on high-severity policy breaks; mid-band → human edit.

Sources (wave-2 deepen)

Expected effect

Output guardrail: thresholdable checks cheaper than re-running a frontier model as referee.

Unofficial outline for learning. Paraphrased from public docs and tutorials — not a production recipe. Review sources before you automate anything.